Shipping / Return / Cancellation Policies

Refund / Return Policy
XG Industries accepts returns or exchanges when there is a shipping error or when the order in question has been damaged in transit; all other sales are final. Please submit any requests for returns to

Order Cancellation Policy
Please submit any cancellation via email to

Email cancellations must contain the following: First name, last name, order number or transaction id, and email address. This information must be identical to the information originally submitted on your order. Please provide contact information so that we may contact you if we have questions in regards to canceling your order.

Every effort will be made to accommodate the cancellation of your order, providing your order has not been charged and/or shipped out. In the event that a cancellation was submitted, and your order was already shipped or billed, we will refund the complete balance charged minus shipping in accordance with our refund policies.

Shipping Policy
You can trust that your order will be quickly processed and safely delivered.
We can ship products anywhere in the United States or internationally using the shipping method of your choice, based on our shipping platforms. When you place an order we will estimate delivery dates based upon the availability of your item(s), shipping method selected and your shipment’s destination.
Items in stock will typically ship out in 2-3 business days.
a. Shipping Charges
Our shipping charges are determined by the weight of your order and shipping method selected, excluding applicable sales tax.
b. International Orders
Some products cannot be shipped to international destinations so please submit a message to us from the Contact Us page if you would like to discuss international ordering options.